|Customer experience is at the very forefront of what we do. From conception, we’ve strived to provide small business owners, the lifeblood of our communities, with the kind of easy, clear, and friendly commercial insurance experience they’ve always wanted. As a customer advocate, you’ll be the very face and voice of that experience.|
|Full Job Description
As a customer advocate you will be the primary point of contact for new and existing clients and their coverage questions and transactions. This makes you the liaison between our underwriting department, customer advocacy team, and our customers, and as such gives you a clear view into how we serve our business communities. It is this customer-focused, service-based mentality that we expect to drive every interaction from initial inquiry through to renewals, with a constant eye toward identifying the best possible policies and risk practice for our customers. As a result, you will collaborate with our marketing, sales, insurance product, and technology teams in facilitating a seamless experience for our insured community.
Coterie has excellent benefits for all full-time employees. Through our partner Insperity, we offer:
Our HQ is in Montgomery, Ohio (7817 Cooper Rd. Suite B Cincinnati, OH 45242), but we operate as a 100% digital business which makes it easy to work remotely as your role allows.
Coterie is a business insurance startup that distributes flexible-term policies on our website and partner platforms. We value integrity, humility, passion, and intelligence. If you want to push yourself, promote social good, and re-shape a $200B+ market, we’re excited to talk to you.