Insurtech lauds customer service representatives who go above and beyond
CINCINNATI – June 8, 2021 – Coterie, the technology company that simplifies buying small business insurance, today announced the 2021 winners of their inaugural CSR Star Award Program. The program seeks to recognize outstanding customer service representatives (CSRs) working in the office of leading insurance agencies and brokerages.
“It’s CSRs like these that truly fuel this industry and make all the difference in how clients perceive their insurance experience,” said Britni Zandbergen, VP of Marketing at Coterie. “We really wanted to shine a light on the backbone of the industry and recognize how valuable these reps are.”
The Top 25 CSR Stars hail from nearly every region across the U.S. and have a wide range of experience. What they do have in common is a dedication to customer service – and a desire to help the end customer no matter what.
“The dedication and commitment of these CSRs is an inspiration,” said Phillip Swan, Chief Go-To-Market Officer at Coterie. “Coterie truly values the expertise of these customer service reps who provide incredible support to small businesses.”
From helping customers following devastating natural disasters to providing exceptional customer service after hours to get clients the coverages they need, the CSR award winners are truly exceptional.
While the 2021 Top CSR Stars was the company’s first recognition of top-performing CSRs, the company plans to hold awards every year. Coterie will also be holding its first-ever CSR Roundtable later this year, featuring some of the CSR Stars to discuss pertinent industry issues and topics specific to small businesses.
Coterie is on a mission to make business insurance easy. Through tech-based business insurance solutions, Coterie delivers simpler coverage, more accurate pricing, and a streamlined experience. By enabling the instant quoting and issuing of policies as well as a 100% digital underwriting process, agents and brokers are able to simplify and digitize their operations to better serve small businesses. Digital insurance platforms are able to leverage Coterie’s simple, easy to integrate APIs, to further streamline the quoting and binding experience. Coterie’s expansive appetite is the most inclusive for the small businesses of today. For more information on Coterie and the digital transformation of small business insurance, go to coterieinsurance.com.