Resources & Support for Businesses

Find everything you need to manage your policy with Coterie.

Frequently Asked Questions

How do I update my payment method?

You can easily update your payment method by going to our Billing Center.

I received a Failed Payment Notification, what do I do now?

If a payment fails, our system will attempt to pull automatically within a 10-day period.

Day of payment (i.e., 01/01/2023)

3 days after (i.e., 01/04/2023)

3 days after that (i.e., 01/07/2023)

3 days after that (i.e., 01/10/2023)

As long as the card on file is the correct card, the payment will be processed within that 10-day period. We cannot manually charge the card within this period. If you are beyond the 10-day window, you will need to make your payment here or call us.

How do I cancel my policy?

All requests must come in writing, we cannot process via chat or phone. You can either send your request to your agent or to us at payments@coterieinsurance.com.

I need to add an additional insured, how do I do that?

All requests must come in writing, we cannot process via chat or phone. You can either send your request to your agent or to us at support@coterieinsurance.com. Please include the additional insureds: Name, Address, and relationship to PolicyHolder.

I have a business name, address, billing frequency, or policy type change. What does that mean for my policy?

The following changes will result in a new policy being issued to you and your business:

  • Business name changes (adding or removing LLC, LLP, S-Corp, Inc, etc.)
  • Business address changes on BOP’s
  • Increasing Damages to Premises Rented to You
  • Changing from annual billing to monthly billing, or vice versa
  • Changing for GL to BOP, or vice versa

Does my General Liability include Building or Personal Property?

No, you would need a business owners policy(BOP). A BOP includes General Liability as well as Building and Personal Property coverage.

My business operates at multiple locations, can I include each of these on one Coterie policy?

We require each business location to have its own policy. i.e. One policy for each address from which the business operates.”

I don’t have contact info for an agent to help me with my policy. Where do I go next?

Go to our Find an Agent page, enter your ZIP code, and connect with a licensed insurance expert that can work with Coterie to assist you in updating your policy.

I have questions about small business insurance.

I have questions about business owners policies.

Check out these common Business Owners Policies questions and answers

I have questions about general liability policies.

Check out these common General Liability Policies questions and answers.

Are there sample policies that I can view?

The following documents are for your use. If you don’t see something that you think would be beneficial to supporting you or your small business, please reach out to support@coterieinsurance.com.

Sample of our GL Base Policy

Sample of our BOP Base Policy

Sample of our PL Base Policy

I received a Failed Payment Notification, what do I do now?

Check out these common General Liability Policies questions and answers.

Need help selecting the right coverages?

Reach out to one of our licensed agents & brokers across the country to get expert advice and guidance.

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Understand Your Business Certificate of Insurance

Protect your business.

General Liability Insurance

Commercial General Liability insurance protects your business from liability arising from claims of damage or injury. Often, General Liability insurance is required by landlords, financial institutions, industry regulations, or even your clients.

Business Owners Policies

BOPs generally make sense for small businesses based outside the home or businesses with equipment and property to protect. A Business Owners Policy will provide business income coverage.

Embrace the easy with Coterie Insurance.

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